Accessibility Statement

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Effective Date: August 18, 2025

 

Johnson Tours is committed to ensuring digital accessibility for all visitors, including people with disabilities. We are continually improving the user experience of our website and services to comply with applicable accessibility standards and guidelines.

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Our Commitment

We aim to make our website accessible to the widest possible audience.We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1, which define requirements for designers and developers to improve accessibility for people with disabilities.We are working to ensure our digital content is perceivable, operable, understandable, and robust.

 

Measures We Have Taken 

Using alt text for meaningful images. Providing clear headings, labels, and navigation.Ensuring sufficient color contrast for readability. Designing our site to be compatible with screen readers and keyboard navigation.Testing accessibility with automated tools and user feedback.

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Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website to identify and address potential accessibility barriers.

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Third-Party Content

While we strive to ensure accessibility across our site, some third-party content (such as embedded maps, social media feeds, or external booking tools) may not fully meet accessibility standards. We encourage third-party vendors to provide accessible options whenever possible.

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Feedback & Assistance

We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers, need assistance, or wish to request information in an accessible format, please contact us:

 

Johnson Tours

Email: johnsontours1@gmail.com

Phone: (757) 807-3674 - (757) 724-6889

Mailing Address: 12 Croft Court, Portsmouth, VA 23703

 

]We aim to respond to accessibility feedback within 30 business days.

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Compliance Status

Our goal is to conform to WCAG 2.1 Level AA standards. While we are not fully there yet, we are committed to continuous improvements.

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Terms and Conditions

Effective Date: August 18, 2025
Last Updated: August 18, 2025

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Welcome to Johnson Tours (“we,” “our,” or “us”). By accessing or using our website and booking our charter bus services, you agree to the following Terms & Conditions. Please read them carefully before making a reservation.

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1. Use of Our Services

• You must be at least 18 years old to make a booking.

• You agree to provide accurate, current, and complete information when requesting a quote or making a reservation.

• Our services are to be used lawfully and in accordance with these Terms.

2. Reservations & Payments

• Quotes: All quotes provided are estimates and subject to change based on trip details.

• Booking Confirmation: A reservation is confirmed only after receipt of a signed contract (if applicable) and deposit/payment as required.

• Payments: Payments must be made in accordance with the terms stated on your invoice. Late or incomplete payments may result in cancellation.

• Cancellations & Refunds: Cancellation policies (including deadlines and refund eligibility) will be outlined in your booking agreement.

3. Passenger Conduct

• Passengers must comply with all applicable laws, including alcohol, drug, and safety regulations.

• Smoking is prohibited on all vehicles.

• Any damage to the bus caused by passengers will be the responsibility of the booking party, and repair/replacement costs will be billed accordingly.

• Disorderly, abusive, or illegal behavior may result in immediate termination of service without refund.

4. Service Limitations

• We strive to operate on schedule, but delays may occur due to traffic, weather, or circumstances beyond our control. We are not liable for such delays.

• We reserve the right to substitute vehicles of equal or greater capacity in the event of mechanical failure or unforeseen issues.

• We are not responsible for lost, stolen, or damaged personal belongings.

5. Liability Disclaimer

• To the fullest extent permitted by law, we disclaim all liability for any injury, loss, or damage arising from the use of our services, except in cases of gross negligence or willful misconduct.

• Passengers are encouraged to obtain travel insurance for additional protection.

6. Website Use

• The content on our website (text, images, logos, pricing, etc.) is for informational purposes only and may not be copied, distributed, or misused.

• We make reasonable efforts to keep information accurate but do not guarantee that all website content is error-free or up to date.

7. Privacy

Use of our website and services is also governed by our [Privacy Policy]. Please review it to understand how we collect and use your information.

8. Governing Law

These Terms & Conditions shall be governed by and construed under the laws of [Insert State/Province], without regard to its conflict of law principles.

9. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page with the “Last Updated” date. Continued use of our services after changes indicates acceptance of the new Terms.

10. Contact Us

If you have questions about these Terms & Conditions, please contact us:

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Johnson Tours
12 Croft Court, Portsmouth, VA 23703
johnsontours1@gmail.com
(757) 807-3674 - (757) 724-6889

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Refund Policy:

To be eligible for a refund, you must notify the company within 14 calendar days of your scheduled booking for a 50% refund. Any request past 14 calendar days of your scheduled booking is non-refundable, but transferable to a different date if available. 

 

After a refund is granted, our team of professionals will process your refund. The money will be refunded according to the original payment method you used during the booking unless a different method is agreed upon between both parties. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. 

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If anything is unclear or you have more questions feel free to contact our team via email at johnsontours1@gmail.com 

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